FAQ

How do I checkout if I don't have a Paypal account?

 

Fill in all the required details on the checkout page and press confirm. Click on the Pay by Debit or Credit Card button instead of the Paypal login button. Fill in your credit or debit card details carefully. Click the No thanks option if you don't want to create a Paypal account, then press pay now to complete your purchase. The order will then be sent to us if the card is valid and details are correct.

 

Why is my coupon code not working?

 

Codes for personal discounts require you to have an account with us and be logged in when making your purchase. The code should be used on the final checkout page not while making a basket.

 

What is your COVID-19 Policy?

 

As a company we are following the Government guidelines which are changing daily. We are a husband and Wife team that are able to work entirely from home and have been self isolating since the outbreak started. Our postal sacks are left in our porch for collection, social distancing is observed during deliveries.

The Royal Mail like most business is not operating as usual during the crisis due to Government guidelines and absence. Mail is getting through but is taking much longer as you would expect, UK First Class is taking up to two weeks, International up to a month, this is beyond our control and we apologise for that so please be patient. UK next day Special Delivery is not guranteed during this time.

 

Why is there no shipping option available on my order?

 

This is usually down to weight, orders with lots of items or heavy products go beyond our Royal Mail template. In these cases orders can be split into two or you may contact us for a shipping quote via courier.

 

Where has the Airmail shipping option gone for International orders?

 

The low budget Airmail option has been disabled. With this non tracked service lots of overseas parcels have been severely delayed or gone missing, also most International customers expect a tracking number. The more reliable Airsure Tracked service is now used, this is more expensive but much safer. International Signed is also disabled as this is no longer offered in most Countries by the Royal Mail.